Alerts New in Member Hub
When your team is needed, a message is only the beginning. Send a targeted alert, collect replies and expected arrival times, and see your team's response in one place.
iOS & Android apps now available for Alerts. Download the app
Training exercise · Example
Northside Unit · 18 recipients
From callout to a clearer picture
Built for emergency response teams, volunteer groups and the people coordinating them. Every reply, arrival time and delivery lands in one live view.
Illustrative preview with example data.
Select members directly or use lists to find the team you need, including by qualifications and availability. Review your audience before sending.
Start from a reusable template or create a custom alert. Set the urgency, message, response choices and closing time to suit the situation.
Follow responses in the live monitor. See who can help, who cannot, who is yet to reply and expected arrival times when requested.
Built around your team
Keep the message, replies and delivery history together, from the first callout to the final update.
Set delivery steps for each alert severity using email, SMS, web push and mobile push. Send channels together, or follow up after a delay with members who have not replied. Remaining steps stop as soon as a member responds, or when the alert closes or expires.
The monitor updates automatically every few seconds while an alert is open. See who is coming and when, without refreshing the page or chasing replies.
Create response choices for your workflow, request an expected arrival time when useful, or send an information-only alert with no reply required.
Save reusable templates with messages, response choices and audiences. Pin the templates your team uses most for a quicker start.
Review responses and changes alongside recorded delivery and opening activity. Keep confirmed replies distinct from notification delivery signals.
The free Member Hub apps for iOS and Android bring mobile notifications and access to your member portal together. Sign in with your existing Member Hub account.
Open an alert from a notification, read the details and submit your response. If an arrival time is requested, let your coordinator know when to expect you. You can update your reply while the alert remains open.
Mobile alert notifications, quick access to alert details and replies, and your existing Member Hub account on iPhone and iPad.
The same connected alert workflow on Android, with mobile notifications and access to your team's Member Hub portal.
For urgent callouts: Members can opt in to Critical Alerts in the app, with the Member Hub warning tone. Critical Alerts are a separately configured delivery step and depend on member permission and compatible phone settings. Ordinary notifications follow the phone's notification settings.
Members can also open Alerts in their web portal. Email and SMS can include a reply link, with sign-in requirements controlled by your organisation. Mobile push notifications need the relevant app and notification permission.
Yes. Configure delivery steps and delays for each alert severity. Later steps stop when a member responds, or when the alert closes or expires.
No. Delivery, opening activity and submitted responses are shown separately. A notification being accepted or opened is not confirmation that someone can attend.
Contact us for an Alerts demo and to discuss enabling Alerts for your team, delivery channels and getting your members on the apps. Channel availability depends on your account setup; SMS usage charges apply.
Make your next callout clearer
Talk to us about your workflow, your members and the Member Hub apps for iOS and Android.