Account and data deletion

You can request deletion of your Member Hub login account and associated personal data, or ask us to delete particular data without deleting your account.

How to make a request

1. Email privacy@memberhub.com.au or use our contact form.
2. Include your name, the email address used for Member Hub, and your organisation or account name. State whether you want your account deleted or identify the particular data you want deleted. Do not send your password.
3. We may need to verify your identity and coordinate with your organisation. We will explain which data can be deleted and which records must be retained.

What is deleted or retained

Requests can cover your login, contact details, profile information and other personal data. We delete the requested data that is not needed for retained organisational records or legal obligations.

Records needed for data integrity remain until the owning organisation or account is removed. For example, your identity as a witness to another person's training is retained with that training record.

Backups

Data that has been deleted is removed from Member Hub backups within 45 days of deletion. Retained organisational records are not treated as deleted data. Copies exported or held separately by your organisation are subject to its own handling practices.

See our Privacy Policy for more about retention, your choices and how to contact us.